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Open Proxima

Support Center

Start and follow a support conversation to report a bug or ask a question.

Check the service status and Troubleshooting before repeating a pending or partial operation.

Start a Support Center conversation

Start a conversation

  1. Open Support Center

    Open Support Center, then choose New conversation.

  2. Add a subject

    Add a short Subject.

  3. Describe the problem

    Explain what happened, what you expected, and how to reproduce it. Useful details include:

    • the network, launchpad, action, and approximate time;
    • public wallet addresses, transaction hash, and Activity entry;
    • the exact error text and reproducible steps.

    Attach relevant files or screenshots with secrets removed.

  4. Send the request

    Select Send.

Your account, the current page, and recent logs are attached automatically.

Follow the thread

  • Find new replies: unread replies appear as a count on the Support button and in the Support Center header. Unread conversations also have a dot and a stronger title in the list.
  • Reply: open a conversation to read replies and send another message. Its state and ticket number appear in the header.
  • Close or reopen: select Resolve when the issue is finished. Sending another message reopens a resolved conversation. A conversation merged into another ticket remains closed.