# Support Center

Start and follow a support conversation to report a bug or ask a question.

> Source: https://docs.proxima.tools/other/report-a-problem/
> Language: English
> Content version: sha256:366d25d1717d9ea79d18c1d4a82880346d80b9264dfcab64334905949e94b9ab

Check the [service status](https://status.proxima.tools/) and [Troubleshooting](https://docs.proxima.tools/other/troubleshooting/) before repeating a pending or partial operation.

[Start a Support Center conversation · Enlarge video](https://docs.proxima.tools/media/demos/done-live-help-dark.webm)

Start a Support Center conversation

## Start a conversation

1.  ### Open Support Center
    
    Open **Support Center**, then choose **New conversation**.
    
2.  ### Add a subject
    
    Add a short **Subject**.
    
3.  ### Describe the problem
    
    Explain what happened, what you expected, and how to reproduce it. Useful details include:
    
    -   the network, launchpad, action, and approximate time;
    -   public wallet addresses, transaction hash, and Activity entry;
    -   the exact error text and reproducible steps.
    
    Attach relevant files or screenshots with secrets removed.
    
4.  ### Send the request
    
    Select **Send**.
    

Your account, the current page, and recent logs are attached automatically.

## Follow the thread

-   **Find new replies:** unread replies appear as a count on the Support button and in the Support Center header. Unread conversations also have a dot and a stronger title in the list.
-   **Reply:** open a conversation to read replies and send another message. Its state and ticket number appear in the header.
-   **Close or reopen:** select **Resolve** when the issue is finished. Sending another message reopens a resolved conversation. A conversation merged into another ticket remains closed.

> **Warning**
> 
> Never expose a private key, seed phrase, API key, authentication secret, or one-time code in a message or attachment.